995bd's Privacy Policy
Your personal information matters to us. This policy contains a full explanation of how we collect, store, and keep your data secure.
995bd ("we", "us", "platform") is committed to ensuring a safe and transparent online gaming experience for users in Bangladesh. This privacy policy explains what information we collect when you use the 995bd website and services, how we use it, who it may be shared with, and what steps we take to protect your data.
By accessing this site or using our services, you agree to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.
Table of Contents
What Information We Collect
995bd may collect different types of information in different situations. This information can be divided into two main categories:
1.1 Information You Provide Directly
When you create an account on 995bd, log in, or use our services, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Transaction details — such as deposit and withdrawal records via bKash, Nagad, Rocket, or Upay
- Any information provided during customer service communications
- Copies of documents submitted for identity verification (where applicable)
1.2 Automatically Collected Information
Some technical information may be collected automatically while you use the site:
- IP address and device type
- Browser version and operating system
- Traffic source, pages visited, and time spent on site
- Data collected through cookies and similar tracking technologies
- Gaming activity logs and session information
How Collected Information Is Used
995bd uses your information only for the following legitimate purposes:
- To create, manage, and verify your account
- To process financial transactions and handle deposit and withdrawal activities
- To provide customer support and ensure assistance is available
- To monitor platform security and prevent fraud
- To review user behaviour in order to promote responsible gaming
- To improve service quality and add new features
- To meet applicable legal obligations
- For relevant promotional communications with your consent
We do not use your information for any purpose beyond this list. You may object to or withdraw consent for marketing communications at any time.
Cookies & Tracking Technologies
995bd uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your experience.
3.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security.
- Performance Cookies: Used to analyse site usage patterns and improve performance.
- Functional Cookies: Used to remember your preferences and settings.
3.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may limit certain site functionality and may disrupt core services including login.
Data Sharing & Disclosure
995bd never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted service providers for payment processing, technology infrastructure, and security analysis. These partners are granted access to your information only within the scope of their specific services and are contractually bound to uphold our privacy standards.
4.2 Legal Requirements
Relevant information may be disclosed in response to legal obligations, court orders, or lawful requests from government authorities.
4.3 Fraud & Security
Limited information may be shared with security partners for the purpose of detecting and preventing fraud, money laundering, or other unlawful activities.
4.4 Business Changes
Your information may be transferred in the event of a business merger or acquisition. In such cases, the new controller will be required to comply with the terms of this privacy policy.
Data Security Measures
995bd applies industry-standard technical and administrative measures to keep your personal information secure:
- SSL Encryption: All data transfers on the site are encrypted using TLS/SSL technology.
- Secure Data Storage: Stored information is kept in an encrypted environment with access limited to designated staff.
- Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
- Access Controls: Only authorised staff are granted access to specific data on a need-to-know basis.
- Password Protection: Your password is stored in hashed form — no staff member can view it directly.
That said, no method of data transfer or storage on the internet is 100% secure. We work to maintain the highest level of protection, but we limit our liability in the event of a security breach.
You also have a responsibility to protect your account — keep your login details confidential and do not share them with anyone. If you suspect your account has been compromised, contact [email protected] immediately.
Data Retention Period
995bd retains your personal information only for as long as necessary. The retention period depends on the type of information and the purpose for which it was collected:
- Account Information: For as long as the account is active, and for a defined period after closure in line with legal requirements.
- Transaction Records: For the relevant period required under financial regulations.
- Gaming Logs: For a set period for responsible gaming purposes and dispute resolution.
- Communication Records: For a reasonable period to ensure customer service quality.
Once the retention period expires, data is securely deleted or anonymised.
Your Rights
You have the following rights regarding your personal information:
- Access: The right to request details of what information we hold about you.
- Correction: The right to request correction of inaccurate or incomplete information.
- Deletion: The right to request deletion of your information in certain circumstances (complete deletion may not be possible where legal obligations exist).
- Objection to Processing: The right to object to the use of your information for marketing purposes.
- Data Portability: The right to request your information in a structured, commonly readable format.
To exercise these rights, contact [email protected]. We will respond to your request within a reasonable timeframe.
Protection of Minors
995bd's services are intended for individuals aged 21 and above only. We do not knowingly collect or process any personal information from minors.
An age verification process is carried out at the time of account registration. If we become aware that we hold information belonging to a minor, that information will be deleted immediately and the associated account will be closed.
If you believe a minor is using our services, please notify us immediately at [email protected].
Third-Party Links
The 995bd website may contain references to third-party payment gateways or partner services. These external platforms have their own privacy policies, and we are not responsible for their data practices.
We recommend that you read the privacy policy of any third-party service before using it.
Changes to the Policy
995bd may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes, we will endeavour to notify you by email or through a notice on the site.
Continued use of our services after an update will be considered acceptance of the revised policy terms. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, please get in touch with us:
- Email: [email protected]
- Live Chat: 24/7 support in Bengali and English
We take all privacy-related concerns seriously and will respond as promptly as possible.
For more details, see our Terms & Conditions and Responsible Gaming pages.